STEAMWALLET

Privacy Policy

  1. INTRODUCTION

    By using and/or visiting any section of the website https://steamwallet.shop (“Website”); or by opening an account on the Website, you agree to comply with the Privacy Policy. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in connection with your access to and use of this Website. For the purposes of this policy, the use of the words “we,” “us,” or “our” refers to the company responsible for your information under this Privacy Policy. Please see Section 9 for contact details.

  2. INFORMATION WE COLLECT

    We collect your personal information that can be used to identify our clients and partners, including, but not limited to, first and last name, date of birth, bank account details, home or other physical address, email address, phone number, shipping information, payment information, transaction history, website usage preferences, and feedback about the website or other contact information that constitutes personal information (“Personal Information”).

    1. PERSONAL INFORMATION YOU PROVIDE TO US

      We may ask you to provide us with your personal information. In some cases, we may request information from you through surveys or contests. Participation in these surveys or contests is entirely voluntary, and, from this perspective, you have the right to decide whether to disclose such information. The information we request may include contact information (e.g., name, postal address, and phone number) and demographic information (e.g., postal code or age).

    2. PERSONAL INFORMATION WE COLLECT ABOUT YOU

      Additionally, while you use the Website, our servers maintain an activity log. This log collects administrative and traffic information, including the source IP address, access time, access date, visited web pages, language usage, software crash reports, and the type of browser used. This log is unique to you. This information is critical to providing our services, as well as ensuring their adequacy and functionality. We would like to inform you that, in certain cases, we may conduct security checks to verify your identity, age, and other registration details provided by you, as well as to review your use of the Website and your financial transactions to ensure there is no potential violation of our Terms and/or applicable legislation. For this purpose, we may use your personal information and disclose your personal information to third parties to verify the information you provide for using the Website, including, but not necessarily, international information exchange. Aggregated data compiled from the obtained security checks may include requesting a credit report and/or other verification of information provided by you against third-party databases. Personal information may also be obtained from customer lists that may be lawfully acquired from third parties.

  3. PERSONAL INFORMATION WE COLLECT ABOUT YOU

    Thank you for consenting to the processing of your personal information. We can perform our regular functions. We would like to inform you that we use your personal information for the following purposes:

    1. With your consent (and until it is withdrawn). For example, you may have given consent to receive marketing communications;
    2. To the extent necessary to fulfill contractual obligations, which includes the following actions:
      1. Processing your online transactions;
      2. Providing customer support.
    3. Where it aligns with our legitimate business interests, which includes the following actions:
      1. Improving the quality and relevance of a range of services, as well as promoting our customer support service;
      2. Actions aimed at meeting specific business requirements;
      3. Actions undertaken for the operational purposes of the Website;
      4. Conducting security and identity verification checks;
      5. Providing information about our promotional campaigns, as well as information regarding services. If our legitimate interests are mentioned in relation to the processing of your personal information, please contact us to clarify information related to our assessment of the impact on you.

  4. HOW LONG WE RETAIN YOUR INFORMATION

    After closing your account, the personal information associated with your account will be retained by us for no longer than 1 year from the date of closure. Regarding financial information collected as part of our cooperation, such as commission payments, etc., this information will be retained for approximately 10 years after account closure in accordance with our legal obligations regarding fraud, anti-money laundering, and taxation matters. We assure you that the information is securely stored until the end of the retention period, after which it will be appropriately deleted and/or destroyed.

    1. YOUR RIGHTS
      1. The right to receive information about how we use your information and your rights in this regard. This information must be provided in a clear, transparent, and understandable manner. To exercise this right on your part
      2. The right to correct any information we hold about you if such information is inconsistent with the facts;
      3. The right to access and review the personal information we hold about you;
      4. The right to delete, restrict, or “suspend” the use of your personal information (in exceptional cases);
      5. The right to request your personal information in a digital format, including, but not limited to, the purpose of transferring such information to a third party.
      6. The right to object allows you to stop or prohibit us from processing your personal information with respect to all personal information we hold about you or only specific information. This may also apply only to a particular purpose for which we process the data. Your rights regarding automated decision-making and profiling do not allow us to make solely automated decisions, including those based on profiling, that have legal or similarly significant consequences for individuals. Therefore, we will inform you of all instances where we use such an approach, namely for the purposes of identifying cases of fraud or tax evasion. If you are interested in exercising the aforementioned rights, please contact us at the following email addresses: help@steamwallet.shop
      7. Your request must include the following information: Your name; Contact information; Full details of your request. If you are not satisfied with our response or believe that our use of your information does not comply with data protection laws, you may file a complaint with the relevant regulatory authority in your jurisdiction regarding data privacy.

  5. YOUR CONSENT TO DATA PROCESSING AND ITS WITHDRAWAL

    Under GDPR, consent must be given in a positive and affirmative manner by individuals sharing their personal data with organizations. According to the European Data Protection Directive, the essence of the concept of “consent” is as follows: “any freely given, specific, and informed indication of their wishes by which the data subject signifies their agreement to the processing of personal data relating to them.” After providing your personal information on our website, you must accept the terms of the agreement. Regarding marketing information and communications, you reserve the right to opt out of such communications. Please note that you may opt out of marketing at any time if you are not interested in receiving our marketing communications.

  6. SECURITY

    Please note that our company fully recognizes the importance of information security and the methods necessary to protect information. We store all personal information received from you in a secure database within our protected network and through active leading security software. We take steps to ensure that our subsidiaries, agents, partners, and suppliers also implement an appropriate level of security.

  7. AUTOMATED DECISION-MAKING AND PROFILING

    Please note that we take numerous actions to comply with anti-money laundering (AML), terrorism financing, fraud, and other illegal activity regulations. To this end, we use advanced software that monitors and alerts us to suspicious or fraudulent transactions and activities. If relevant transactions are flagged, we forward them to the necessary regulatory and law enforcement authorities. Accounts with suspicious or fraudulent activity may be suspended and/or blocked by our side.

  8. INTERNATIONAL TRANSFERS

    We store personal information on our servers. Personal information collected on the Website may also be stored and processed in any country where we or our partners, suppliers, or agents have facilities. We take steps to ensure that our agents, partners, and suppliers adhere to our privacy standards, regardless of their location.

  9. CONTACTING US AND FILING A COMPLAINT

    Please feel free to contact us if you have any questions or complaints regarding this Privacy Policy or how we handle your personal information, using the following email address: help@steamwallet.shop

  10. CHANGES TO THIS PRIVACY POLICY

    We hereby wish to inform you that we continuously review and update this Privacy Policy whenever significant changes occur in how we use personal information, as well as to ensure that our information processing complies with applicable legislation.

    In the event of any changes to the Privacy Policy, we may also contact you to notify you of any material changes if we deem them important and necessary.

    This Privacy Policy was originally created and published in May 2025.